ct111 Privacy Policy – How We Handle Your Data

1. Who We Are

This Privacy Policy is issued by ct111 ("ct111", "we", "us", "our"), the operator of the online gaming and cricket betting platform accessible at https://ct111.club (the "Platform"). ct111 is the data controller responsible for the personal information collected through the Platform.

By registering a ct111 account, using the ct111 Login page, or otherwise accessing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy forms part of, and should be read together with, the ct111 Terms & Conditions.

We are committed to handling your personal data responsibly and in compliance with applicable data protection principles. If you have any questions about how ct111 handles your data, please contact our support team as described in Section 13 of this Policy.

2. Information We Collect

ct111 collects personal data in several ways: information you provide directly, information generated through your use of the Platform, and information received from third parties such as payment processors and identity verification providers.

Information you provide directly:

• Full name and date of birth (for age verification and KYC compliance).
• Pakistani mobile number (used as your ct111 login identifier and for SMS verification).
• Residential address in Pakistan.
• National Identity Card (CNIC) number or other government-issued identification, when requested for KYC purposes.
• Payment method details, including JazzCash or Easypaisa account numbers, HBL, UBL, Meezan Bank, or Bank Alfalah account references used for deposits and withdrawals.
• Correspondence submitted to ct111 via live chat, email, or support tickets.

Information generated automatically:

• IP address and approximate geographic location (city-level, e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Device type, operating system, browser type, and screen resolution.
• Session logs, including ct111 login and logout timestamps, pages visited, games played, bets placed, and duration of activity.
• Cookie and similar tracking data, as described in Section 6.

Information from third parties:

• Identity and age verification results from third-party KYC service providers.
• Transaction status and payment confirmation from JazzCash, Easypaisa, and other integrated payment processors.
• Fraud screening and anti-money-laundering (AML) signals from compliance service providers.

3. How We Use Your Information

ct111 uses the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your ct111 account; to process ct111 Login requests; and to communicate important account updates.
• Service delivery: To process deposits and withdrawals in PKR; to settle bets and casino game outcomes; and to deliver bonuses and promotional offers to eligible players.
• Identity verification and compliance: To verify your age (18+) and identity in compliance with applicable regulatory requirements; to conduct anti-money-laundering (AML) and know-your-customer (KYC) checks.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited activities on the ct111 Platform.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and, where appropriate, to apply responsible gaming interventions such as deposit limit suggestions or account review notices.
• Customer support: To respond to your queries, process complaints, and provide technical assistance related to your ct111 account.
• Communications: To send transactional messages (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about ct111 offers and new games.
• Platform improvement: To analyse aggregated usage data to improve the ct111 Platform, fix bugs, optimise game loading performance, and develop new features.

4. Legal Basis for Processing

ct111 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ct111 — including operating your account, processing payments, and settling bets.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and analytical purposes, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional communications and marketing, where you have provided explicit consent. You may withdraw consent for marketing communications at any time by contacting ct111 support.

5. Sharing of Personal Data

ct111 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, solely to process your PKR transactions.
• KYC and AML providers: Third-party identity verification and compliance screening services used to fulfil our regulatory obligations.
• Game providers: Evolution Gaming, JILI, PG Soft, Pragmatic Play, and other certified game providers may receive session identifiers necessary to operate games within the ct111 Platform. These providers do not receive full personal profiles.
• IT and hosting providers: Secure cloud infrastructure and technical service providers operating under strict data processing agreements with ct111.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction.

All third parties with whom ct111 shares personal data are contractually required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

ct111 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, remember your ct111 Login session, and improve your user experience. The types of cookies used include:

• Essential cookies: Required for the Platform to function, including authentication cookies that maintain your logged-in state after you sign in via the ct111 Login page.
• Functional cookies: Remember your preferences such as preferred language, game filters, and display settings.
• Analytical cookies: Help ct111 understand how players navigate the Platform, which pages and games are most popular, and where technical issues occur. This data is used in aggregate and anonymised form.

You may configure your browser to refuse or delete cookies. Note that disabling essential cookies will prevent some ct111 features from working correctly, including the Login session.

7. Data Retention

ct111 retains your personal data for as long as your account is active or as required to fulfil the purposes described in this Policy. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure to comply with applicable AML and financial record-keeping obligations.
• KYC documentation is retained for the period required by applicable regulatory requirements.
• Support and communication records are retained for three (3) years.
• Marketing consent records are retained until you withdraw consent, after which they are retained for a brief period solely to evidence that the withdrawal was acted upon.

Following the applicable retention period, your personal data is securely deleted or anonymised.

8. Data Security

ct111 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and the ct111 Platform.
• Encryption of sensitive data at rest, including payment credentials and identity documents.
• Access controls limiting personal data access to authorised ct111 personnel on a need-to-know basis.
• Regular security assessments and vulnerability scanning of the ct111 Platform infrastructure.
• SMS-based verification for sensitive account actions, including password resets and withdrawal requests.

While ct111 takes all reasonable precautions, no system is entirely immune to risk. If you suspect that your ct111 account has been compromised, please contact our support team immediately via live chat.

9. Your Rights

Subject to applicable law, you may have the following rights with respect to the personal data ct111 holds about you:

• Access: The right to request a copy of the personal data ct111 holds about you.
• Correction: The right to request correction of inaccurate or incomplete personal data.
• Deletion: The right to request deletion of your personal data, subject to legal retention obligations.
• Restriction: The right to request that ct111 restricts the processing of your data in certain circumstances.
• Objection: The right to object to processing based on legitimate interests.
• Portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact ct111 support. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

10. Minors and Age Verification

ct111 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the ct111 registration and KYC process. If ct111 discovers that personal data has been collected from a minor, that account will be closed immediately, all data will be deleted, and any funds handled in accordance with our responsible gaming procedures.

If you are a parent or guardian and believe a minor has registered a ct111 account, please contact our support team immediately so that we can take appropriate action.

11. Responsible Gaming and Data

ct111 uses certain data about your gaming activity — such as deposit frequency, session duration, and betting patterns — to identify signs of potential problem gambling. This processing is carried out in ct111's legitimate interest and in compliance with our responsible gaming obligations. Where our systems flag a concern, a member of the ct111 responsible gaming team may contact you with information about support resources or to invite you to review your account settings.

Data processed for responsible gaming purposes is handled with strict confidentiality and is not used for marketing purposes. For more information about ct111's responsible gaming tools, visit our Responsible Gaming page.

12. Changes to This Privacy Policy

ct111 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the structure of the ct111 Platform. The updated Policy will be posted on this page with a revised effective date. Your continued use of the ct111 Platform after the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically. For material changes, ct111 will provide notice via email or platform notification to active account holders.

13. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ct111's data practices, you may contact us via:

• Live Chat: Available 24/7 directly on the ct111 Platform.
• Email: The ct111 support email address is displayed in plain text in the footer of every page on this website. ct111 aims to respond to all privacy-related enquiries within 72 hours.

Please include your registered mobile number and a clear description of your request so that we can verify your identity and process your query efficiently.